SIGAN Terms and Conditions
Article 1 [Purpose of the Contract]
This contract is for the purpose of entrusting SIGAN with photography services. The contract application form is an agreement confirming the desired date, time, and location of the service by the customer. The service user confirms that they have received sufficient consultation and fully understands the service before making the final decision. The purpose of this contract is to ensure that all relevant aspects of the agreement are agreed upon by the service user.
Article 2 [Consent to Provide Information]
SIGAN may request information and materials from the service user to provide efficient service. The service user agrees to provide this information. SIGAN will not use the service user's information for purposes other than providing the service.
Article 3 [Deposit]
The deposit is typically 50% of the total fee and should be paid within 24 hours after booking through the website. The reservation is confirmed based on the order of deposit payment. If the deposit payment is delayed and there is no alternative shooting time available, the deposited amount will be refunded. The service user can receive a refund based on the date specified on the website.
Article 4 [Invalidation of Contract]
If the contract application form is filled out incorrectly or sufficient information for service provision is not provided (+refer to Article 2), or if the deposit payment time exceeds (+refer to Article 3), SIGAN may cancel the contract application. This means the contract between SIGAN and the customer is invalid.
Article 5 [Schedule Confirmation]
SIGAN will confirm the submission of the contract application form and deposit payment and finalize the desired date, time, and location with the service user.
Article 6 [Formation of Contract]
Once the information for service provision is provided, the deposit is paid, and the shooting schedule is confirmed, a direct service provision contract between SIGAN and the customer is established.
Article 7 [Contract Cancellation]
SIGAN can cancel the contract due to the service user’s fault. If the contract is canceled more than 15 days before the shooting date, a full refund will be given minus consultation and penalty fees (30% of the reservation amount). If rebooking within one month, consultation and penalty fees will be refunded.
Article 8 [Penalty Fees]
If the contract is canceled due to the customer's fault, penalty fees apply. The customer should decide carefully before contracting.
Cancellation more than 15 days before the shooting date: 70% refund of the reservation amount.
Cancellation between 15 and 7 days before the shooting date: 50% refund of the reservation amount.
Cancellation within 7 days before the shooting date: Deposit is non-refundable.
Cancellations within 5 days of the shooting date due to the customer's fault are not permitted, and the shooting fee is non-refundable.
However, the contract can be transferred or the date changed only up to 15 days before the confirmed shooting date, and the composition of the product will not be changed. The new shooting date will be adjusted within a week of the original date, and a scheduling fee of 50 euros will be charged.
Article 9 [Original File Retention]
SIGAN will retain the service user's data for 1 month after it is sent to the customer. The service user must back up the data after receipt. If there are issues with the data or product within 1 month of receipt, necessary actions can be taken.
The original files can be re-requested up to 2 months from the shooting date. After 2 months from the shooting date, the original files will no longer be provided.
If the customer requests the destruction of the original and edited files, they will be destroyed immediately, and no further originals will be provided after the destruction request.
Article 10 [Editing Work]
Editing work consists of SIGAN's Signature Basic (color correction) and Detailed Retouching (body correction).
Basic (color correction): Only color correction is applied.
Retouching: Includes body correction after color correction.
Detailed retouching is done in three stages. Premium retouching and wedding retouching incur additional charges.
Stage 1: Basic Retouching (not checked) - Signature color correction
Stage 2: Detail Retouching (D) - Basic (color) + facial blemishes, jawline, body shape correction (teeth, hair, wrinkles, clothing wrinkles excluded)
Stage 3: Premium Retouching (P) - Basic (color) + detailed correction such as face size, skin wrinkles, skin tone, teeth color, tattoo removal, with two options available / removal of stray hair, background removal, compositing, etc. (pre-consultation required)
Stage 4: Wedding Retouching - Natural dress fit, dress tone, detailed body correction
Additional retouching: Sky compositing - possible based on exposure value at the time of shooting (3 euros/pic)
Retouching requests must be made within 1 month of receiving the original files. Requests made after 1 month will not be accepted.
Requests for modifications to delivered photos will be processed only if the photo's defects are clear to a third party. Requests for modification to the retouched files must be made within 1 week of receipt. Requests made after 1 week are not accepted, and additional charges may apply for re-modification.
Article 11 [Compensation Regulations]
In accordance with consumer damage compensation regulations, if an accident occurs due to loss of original files, a full refund of the shooting fee will be provided.
If more than 50% of the shooting time is lost, 100% compensation of the shooting fee will be given.
If 50% or less of the shooting time is lost, 50% compensation of the shooting fee will be given. Any issues arising from simple change of mind, dissatisfaction with photo style, or issues at the shooting site (weather, natural disasters, unforeseen events, accidents, service user’s health) are excluded from refunds and other compensation.
Article 12 [Copyright and Portrait Rights]
The copyright of all photographs taken belongs to SIGAN, while the portrait rights of the service user are the user's own. SIGAN may post all photos of the product on the company's website (www.siganstudio.com), blog, Instagram, Facebook, and other social media platforms. By entering into a contract with SIGAN, the user is considered to have agreed to the use of their portrait rights by SIGAN.
※ All product contracts with SIGAN are conducted after confirming agreement to these terms and conditions. All contracted products are considered agreed upon the terms and conditions.
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